Frustration!!!!

So I have been slowly building my website for the last few months and I was finally ready to launch it and it has been delay after delay. I went with BluDomain and they are well known for having all sorts of customer service issues so I should have expected this, but I am still frustrated. They have a great product but need a serious overhaul in the business end of things. So I am still waiting for them to get things made right, like purchasing the domain name I paid them to purchase 6 months ago, seriously refund my money and I will get it myself.....